Privacy Policy

1. Introduction

FireRide is a ride-hailing technology platform operated by SoftMaji InfoTech Pvt. Ltd.. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the FireRide Rider or FireRide Captain applications, website, or related services.

By using FireRide, you agree to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to provide safe, reliable, and efficient ride services.

Personal Information: Name, mobile number, email address, profile photo, and login credentials.
Location Data: Real-time and background location data to enable ride booking, navigation, live tracking, and safety features.
Trip Information: Pickup/drop locations, ride history, timestamps, distance, and fare details.
Payment Information: Transaction details processed securely via third-party payment gateways (FireRide does not store card or UPI credentials).
Captain Information: Driving license, vehicle registration, insurance, identity documents, and bank details for payouts.
Device & Usage Data: Device type, OS version, app usage logs, crash reports, and diagnostics.

3. How We Use Your Information

Ride Matching & Navigation
Connecting riders with nearby captains and enabling accurate routing.

Safety & Trust
Identity verification, fraud prevention, and trip monitoring.

Payments & Earnings
Processing fares, incentives, refunds, and captain payouts.

Customer Support
Resolving disputes, queries, and service issues.

4. Data Sharing

We do not sell your personal data. Information is shared only when necessary:

Between riders and captains for trip fulfillment.
With payment gateways for transaction processing.
With law enforcement or regulators when required by law.
With trusted service providers under strict confidentiality agreements.

5. Data Security

FireRide uses industry-standard security measures including SSL encryption, access controls, and regular monitoring to protect your data against unauthorized access, loss, or misuse.

6. Data Retention

We retain your information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

7. Account Deletion & Your Rights

You have full control over your account and personal data. You may request permanent deletion of your FireRide Rider or Captain account at any time.

How to request account deletion:

Send an email from your registered email address to hello@softmaji.in
Mention your registered mobile number
Specify account type (Rider or Captain)

Account deletion requests are verified and processed within 7–10 business days. Certain records may be retained temporarily if required by law.

8. Children’s Privacy

FireRide services are intended for users aged 18 and above. We do not knowingly collect data from minors.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.